Terms & Conditions
Use of the shipexau website and your shipexau account
Please read these terms carefully before using our services. By registering an account, you agree to be bound by these conditions.
1. The terms ‘You’, ‘Your’, ‘We’, ‘Our’ and ‘shipexau’.
In these terms and conditions, the terms ‘you’ and ‘your’ refer to you personally (if you are an individual) or the entity you represent (if you register on behalf of a business), and the terms ‘we’, ‘our’ and ‘shipexau’ refer to shipexau Limited (New Zealand company #7433381) and, where appropriate, its third‑party suppliers or authorised agents.
1A. Corporate entities and agency structure
shipexau Limited (“shipexau NZ”) is the parent and contracting entity for all shipexau services worldwide, including Package Forwarding, Shopping Concierge and Courier Booking Services. shipexau Australia Pty Ltd (ACN 681 772 949) and shipexau United Kingdom Ltd (Company #16737426) act as authorised agents of shipexau NZ for the limited purpose of operating local export facilities, managing courier accounts and receiving payments on behalf of shipexau NZ. All customer agreements are made with shipexau NZ. The regional subsidiaries act solely as operational agents and do not enter separate contracts for forwarding or carriage.
2. Acceptance
By registering for a shipexau account you agree to be bound by these terms and conditions. Your acceptance is equivalent to signing a hard‑copy printed agreement between you and shipexau.
4. No transfer of account
You may not transfer your shipexau account or your account login/password to any other person.
3. Account creation
To register for shipexau services you must provide your full legal name as shown on your identity documentation, a current valid e‑mail address, your street address as shown on your proof‑of‑address documentation and contact phone numbers. You certify that the information you provide is accurate and will update it promptly if any of it changes. shipexau may cancel or suspend any unconfirmed account, any account that has been inactive for a lengthy period of time, or any account where shipexau finds you have submitted inaccurate or fraudulent information.
8. Privacy, Data Protection & SMS Communications
shipexau collects personal information about you (name, address, e‑mail, phone numbers) to provide quality services. Our information practices are subject to shipexau’s Privacy Policy. The information you submit may be transferred to, stored in and/or processed in New Zealand, Australia, the United Kingdom and other countries necessary to provide services.
SMS Policy and ClickSend Integration:
By providing your mobile number and using our services, you expressly consent to receive transactional and marketing SMS messages from shipexau. These messages are sent through ClickSend.com. You acknowledge that your mobile data will be processed by ClickSend for the sole purpose of message delivery. Standard message and data rates may apply.
You can opt-out at any time by replying “STOP”.
We use this information to: fulfill requests for products/services, provide customer support, offer new products, measure marketing effectiveness, and send marketing communications via ClickSend.
10. Shipping cost calculator
shipexau’s Shipping Cost Calculator provides an estimate only; actual costs may vary due to changes in delivery rates, fuel surcharges, currency exchange rates, differences between estimated and actual package weights or classifications, or government fees. Final charges are assessed at shipment release.
17. Limitation of liability
shipexau will not be liable for indirect, special, consequential, incidental, punitive or exemplary damages arising out of your use of, or inability to use, your shipexau account or the shipexau website. shipexau’s maximum liability is limited to NZD $100 per incident, except for loss during international shipment as covered in Clause 38.
26A. Fraud investigation & verification
shipexau may suspend your account and place packages on hold if it reasonably suspects goods have been obtained unlawfully. Indicators include mismatched identities, edited invoices or credible complaints. You must provide unedited invoices, government ID, and identity verification (selfie/video call) upon request.
29. Storage, abandoned and disputed goods
Standard storage: shipexau will store packages free of charge for up to 30 days from receipt. After 30 days, packages may be stored for another 30 days at NZD $1 per day. If you have not provided shipping instructions by the end of 60 days, the package will be deemed abandoned and may be disposed of or sold to recover costs.
38. shipexau Insurance and Protect+
Protect+ is optional. It covers loss of or physical damage to the shipment up to the declared value plus shipping cost. Protect+ must be purchased at the time of shipping; otherwise, you assume all risks over the limited liability amount (Warsaw Convention limit - US $25 per kg).
43. Courier booking services
shipexau acts as an intermediary to obtain labels from carriers (DHL, FedEx, NZ Post) using shipexau’s own accounts. shipexau does not provide transportation services itself. All courier bookings are prepaid and non‑refundable once a label has been generated.
52. Governing law
This agreement is governed by the laws of New Zealand. Any disputes arising from these terms will be subject to the non‑exclusive jurisdiction of the courts of New Zealand.
shipexau Terms & Conditions © 2019 – 2026. All Rights Reserved.