Australia, New Zealand & United Kingdom Package Forwarding Service

1. Introduction

We have updated our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, how it is used and protected, and your rights regarding your personal data. This policy update also reflects new data protection regulations for the European Union (effective May 25, 2018). Please take time to read this Privacy Policy so that you understand how we collect, process and use personal data.

Your continued use of shipexau services is subject to this updated Privacy Policy. If you do not agree with the data we collect and how we use and share it, you should not use this website or the services we provide.

In order to provide our services to you, you need to provide certain personal information to us, as described in detail below. We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf.

2. SMS Communications & Mobile Marketing

How We Use the Information We Gather via Mobile

The personal information we collect may be used in one or more of the following ways regarding mobile communications:

To process and deliver products you purchase from shipexau.
To update you on delivery status or claim progress.
To provide customer support and respond to inquiries.
To send marketing communications (only where you have provided consent).

When you register on our website or make a purchase, we may send you promotional materials via email or SMS, only if you have opted in to receive such communications.

SMS Opt-Out and Compliance

shipexau may send transactional and promotional SMS messages. SMS messages are sent only to users who have explicitly opted in via website forms, checkout pages, or subscription forms.

We do not send unsolicited bulk messages or spam.
Standard message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact support@shipexau.com.
We may use trusted third-party communication providers (such as ClickSend) to deliver SMS messages on our behalf. These providers process data strictly in accordance with data protection regulations.

3. Who we are

In this Privacy Policy, references to “shipexau” “we” and “us” are to shipexau Limited (formerly associated with Jetkrate Limited), 76E Stoddard Road, Mount Roskill, Auckland, New Zealand, its subsidiaries and its affiliate companies.

4. What is "personal information"?

The terms “personal information” or “personal data” are used in this Privacy Policy to mean information that can be used to determine, distinguish or trace your identity, including your name, e-mail address, physical address, phone number, and any other information that is linked or linkable to you.

5. How we protect personal information

We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us. We do not sell, rent or lease your personal information. We do not disclose it to anyone outside the shipexau organisation, except as necessary to our trusted partners and suppliers.

6. Personal information collected

We collect personal information about you only if you decide to provide us with that information. This may include:

Name
E-mail address
Telephone number
Country of residence
Residence address or other address where you can receive packages
Credit card information in limited circumstances

7. Shipment information

Information about the packages being shipped on your behalf will be provided to our trusted shipping partners and also to the necessary authorities for export, import, duty and tax purposes, and security screening. This is required by law and regulations applicable in the countries from where and to where packages are transported.

8. Where personal information is stored and processed

To enable us to provide shipexau services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in Australia, New Zealand, United Kingdom and other countries. By using our services, you consent to this international transfer and processing.

9. Your rights

You have the following rights regarding your data:

The right to know what personal data we have about you.
The right to object to certain processing, including marketing.
The right to request correction of incomplete or incorrect data.
The right to request deletion of your personal data within a reasonable period.
The right to withdraw consent at any time.